Pet products are a closed category on Kaspi.kz: permission first, storefront second. Sellers are expected to provide a supply contract, an invoice, proof of payment and an EAC certificate or declaration wherever the law requires one. Want to sell veterinary drugs? Then you'll also need a notification that you've started veterinary activity. Pet food and litter go at a reduced commission of 6.4% excluding VAT, everything else at 10.9%. On the other hand, you can't sell food in 12- and 24-month installments, and a 15 kg bag can eat your whole margin on delivery. Below, in order, with calculations.
In short
- The «Товары для животных» (Pet products) section needs permission. The form appears in your account along with your first product.
- For veterinary drugs, Kaspi asks for a notification that you've started veterinary activity.
- Food, treats and litter: 6.4% excluding VAT (7.3% including VAT); accessories, the vet pharmacy and everything else: 10.9% excluding VAT (12.5% including VAT).
- Food, treats and litter can't be sold in 12- and 24-month installments.
- Live animals can't be sold on Kaspi.
Step 1. Category permission
In Kaspi's list of restricted categories, «Товары для животных» stands on its own and has its own document package (q2224, updated Oct 5, 2026):
- a supply contract or a contract with the manufacturer;
- an EAC certificate or declaration, if the law requires one for your product;
- an invoice;
- payment documents;
- a notification of starting or ending business activity in veterinary medicine, only if you sell drugs for animals.
Unlike children's products or dietary supplements, a state registration certificate isn't on this list. Kaspi may ask for the documents again, and forgery can lead to the store being disconnected.
Permission is refused for three reasons: an incomplete package, rule violations or fewer than 10 fulfilled orders in a month (q4810, updated Mar 16, 2026). If invoices are made out to another of your companies, add a contract between the companies, VAT invoices and a power of attorney (q5213, updated Aug 7, 2026).
Pet food brands can be on the restricted list too. For those you need at least 10 units of the brand and purchase documents no older than 90 days (q2618, updated Jul 10, 2026). Details are in our article on brand restrictions on Kaspi.
Step 2. Veterinary drugs: what the law requires
Flea drops, deworming tablets, vitamins for dogs: in Kaspi's tariffs all of these sit in the «Ветаптека» (vet pharmacy) subsection. Selling veterinary drugs is governed by the Law of the Republic of Kazakhstan «On veterinary medicine» (law, adilet).
Article 13-1 lists activities that require notifying the authorities. Among them is selling medicines for veterinary use, biological products, and veterinary and zoohygienic items and attributes. The notification is filed before you start work, with the local executive body of the region, city of republican significance or the capital.
What paragraph 5 of the same article requires from the seller:
| Who sells | What's needed |
|---|---|
| Sole proprietor (individual) | A degree in veterinary medicine, premises and equipment owned or held on another legal basis |
| LLP (legal entity) | Staff with veterinary education, premises and equipment |
| Both | The facility's registration number and documents for the premises; copies are attached to the notification |
So you can't run a vet pharmacy «from a laptop»: without a vet on staff or your own degree you can't file the notification, and without the notification Kaspi won't grant permission for drugs. If you don't have such a person, it makes more sense to start with food and accessories. Those don't need a notification.
What's not allowed at all
Selling live animals on Kaspi is prohibited (q3904, updated Jan 16, 2026). That covers fish, birds and puppies, even if you're a pet shop with a physical store. The full list of bans is collected in our article on prohibited goods on Kaspi.
Step 3. Commission: where it's 6.4% and where it's 10.9%
Within the section Kaspi has two rates (Tariffs 2026, PDF).
| What you sell | Excl. VAT | Incl. VAT |
|---|---|---|
| Dry and wet food for cats and dogs, food for rodents, birds, fish and reptiles | 6.4% | 7.3% |
| Treats for cats, dogs, rodents and birds | 6.4% | 7.3% |
| Litter, compound feed for farm animals | 6.4% | 7.3% |
| Vet pharmacy: drugs, vitamins, antiparasitics, collars, syringes | 10.9% | 12.5% |
| Everything else: harnesses and leashes, beds, toys, carriers, bowls | 10.9% | 12.5% |
The gap between the rates is 4.5 percentage points excluding VAT. On food with a thin margin that's noticeable: mixing up the rate in your calculation means getting the minimum price wrong. The commission is refunded if an order is cancelled (q1344, updated Jan 6, 2026). The general commission rules are described in our article on Kaspi commission for sellers.
Installments
Exactly the same goods that go at 6.4% can't be sold in 12- and 24-month installments: food, treats, litter and compound feed (q4659, updated Jun 9, 2026). The ban doesn't cover beds, carriers, scratching posts or the vet pharmacy. How installments work for sellers is explained in our article on 0-0-24 installments on Kaspi.
Step 4. Delivery: where pet food loses its margin
Pet food is heavy, and Kaspi Delivery tariffs for orders of 10,000 ₸ or more are based on weight (q2288, updated Jun 16, 2026). Prices exclude VAT; they're charged to your account with 16% VAT.
| Order weight | Within the city | Within Kazakhstan |
|---|---|---|
| up to 5 kg | 1,099 ₸ | 1,299 ₸ |
| 5–15 kg | 1,349 ₸ | 1,699 ₸ |
| 15–30 kg | 2,299 ₸ | 3,599 ₸ |
| 30–60 kg | 2,899 ₸ | 5,649 ₸ |
Look at the 15–30 kg row. Within Kazakhstan, crossing 15 kg doubles the tariff, from 1,699 to 3,599 ₸. A 15 kg bag of food sits right on the boundary, and with packaging it can tip over. Kaspi charges delivery once the order gets the «Выдан» (Delivered) status.
Cat litter is the same story: people buy 10–12 kg packs two or three at a time, and the order moves into the next weight step. More on tariffs in our article on Kaspi Delivery for sellers.
Where to take heavy orders
Not every Kaspi drop-off point will take a 30 kg order. Points have size and weight limits, and if an order exceeds them it simply won't be accepted (q3047, updated Jan 22, 2026). A point's limits are visible on the map: tap the red dot that marks it. Its opening hours are there too.
Timing matters as well. An order placed before 12:00 is handed over between 10:00 and 16:00; after 12:00, between 10:00 and 20:00. Missed it? Take it the next day on the same schedule. If you ship food by the pallet once a day, check in advance which nearby point accepts heavy parcels, so you don't waste a day on a pointless trip.
A torn bag and a claim
A bag of food isn't a box; it tears against neighbouring parcels. If goods are packed incorrectly, Kaspi may refuse compensation for damage (q2296, updated Nov 5, 2025). Kaspi gives packaging requirements by category in an instruction linked from the same Guide article.
If it gets torn anyway, file the claim on time: 10 calendar days within the city and 45 within Kazakhstan, counting from the day you or the buyer received the damaged goods (q2306, updated Nov 25, 2025). If there's no damage note in the return certificate, you have just 24 hours and need photos or video. Compensation depends on the extent of the damage:
| What happened | Compensation |
|---|---|
| The product looks intact, but the branded packaging is damaged or missing | 10% |
| The back or sides are damaged but the product looks intact, or components are missing | 30% |
| The front is damaged, the product no longer looks sellable, or key parts are missing | 100% |
For pet food this means something simple: a slightly torn bag with nothing spilled is more likely to land in the first row than the last. So it's better to wrap heavy bags in an extra thick bag or film. We covered how to pack orders properly in our article on packaging for Kaspi Delivery.
Calculating the minimum price for a bag of food
A hypothetical example, not a client case. Dry dog food, a 15 kg bag, purchase cost 18,000 ₸, price 24,000 ₸. Commission of 7.3% including VAT is 1,752 ₸. We don't count packaging: the bag ships in the factory packaging.
| Delivery option | Delivery incl. VAT | Left from the sale |
|---|---|---|
| Within the city, up to 15 kg | 1,565 ₸ | 2,683 ₸ |
| Within the city, over 15 kg | 2,667 ₸ | 1,581 ₸ |
| Within Kazakhstan, up to 15 kg | 1,971 ₸ | 2,277 ₸ |
| Within Kazakhstan, over 15 kg | 4,175 ₸ | 73 ₸ |
Minimum price = (Purchase cost + Delivery + Packaging) ÷ (1 − Commission incl. VAT)
Within the city at up to 15 kg: (18,000 + 1,565) ÷ 0.927 ≈ 21,106 ₸. If the order moves into the 15–30 kg step: (18,000 + 2,667) ÷ 0.927 ≈ 22,295 ₸. And within Kazakhstan in the heavy step: (18,000 + 4,175) ÷ 0.927 ≈ 23,922 ₸. Same bag, same 24,000 ₸ price, and in the last case you keep 73 ₸ from the sale.
Two conclusions follow. First, check that the weight on the card and in the order matches the real weight. Second, if you sell across Kazakhstan, set the minimum price for the most expensive scenario or set different prices by city. How to do that is explained in our article on different prices by city on Kaspi.
Step 5. The pet product card
For pet food, buyers look for three things first: who it's for (cat, dog, puppy, senior animal), the flavour and the pack weight. All of this belongs in the attributes, not just on the packaging photo.
If a food comes in 2, 7 and 15 kg packs, you can put them on one card when the brand, category and main attributes match (q5146, updated Jul 23, 2026). The buyer switches weight right on the page, and you don't spread your reviews across three cards.
Main attributes can't be changed once the card is more than a month old (q3554, updated Feb 23, 2026). Fix a mistake like «for adult cats» instead of «for kittens» in the first weeks. More on setting up a card in our article on how to create a product card on Kaspi.
Common mistakes when selling pet products on Kaspi
- A vet pharmacy without a notification. Drugs without a veterinary activity notification won't pass, either under the law or under Kaspi's rules.
- One commission rate for everything. Food is 7.3% including VAT, but a collar is already 12.5%. Using one rate breaks the minimum price.
- Relying on installments for food. There are no 12- and 24-month installments on food and litter, so don't advertise them in the description.
- Weight on a step boundary. A 15 kg bag plus a wrapping bag, and the tariff is already 15–30 kg.
- One price for the whole country. Delivery within Kazakhstan in the heavy step costs almost twice the city rate.
- Trying to sell live fish or birds. Live animals are prohibited on Kaspi.
Checklist: pet products on Kaspi
- [ ] The store has more than 10 fulfilled orders in a month.
- [ ] You have a supply contract, an invoice, payment documents and, where needed, an EAC certificate or declaration.
- [ ] For veterinary drugs, a veterinary activity notification has been filed.
- [ ] The commission rate in your calculation matches the subcategory.
- [ ] The weight on the card matches the real weight with packaging.
- [ ] The minimum price is calculated for both city and intercity delivery.
- [ ] The nearest drop-off point accepts orders of your weight and size.
- [ ] Heavy bags are wrapped extra so you don't lose the right to compensation.
- [ ] All pack sizes of one food are combined on one card.
How to automate prices and avoid selling at a loss
Popular pet foods are sold by many stores, and buyers take the bag wherever it's cheaper, so prices on the card move often. The SaleScout Kaspi bot checks prices every 20 seconds, keeps you at the top of the product card and never goes below the minimum price you set. When a competitor raises their price, the bot raises yours too. SaleScout niche analytics helps you see demand by subcategory before you buy stock. You can try the bot free for 7 days, no card needed. More on automatic price changes in our article on how to automate prices on Kaspi.
Frequently asked questions about selling pet products on Kaspi
Do I need permission to sell pet food on Kaspi?
Yes. «Товары для животных» is a restricted category. You need a supply contract, an invoice, payment documents and an EAC certificate or declaration if the law requires one.
Can I sell veterinary drugs on Kaspi?
Yes, if you've filed a notification that you've started veterinary activity. Under the Law of the Republic of Kazakhstan «On veterinary medicine», a sole proprietor needs a veterinary degree, an LLP needs vets on staff, and both need premises and equipment.
What is Kaspi's commission on pet food?
6.4% excluding VAT and 7.3% including VAT. Treats, litter and compound feed have the same rate.
What is the commission on accessories and the vet pharmacy?
10.9% excluding VAT and 12.5% including VAT. This covers harnesses and leashes, beds, toys, veterinary drugs and vitamins for animals.
Can I sell pet food in installments on Kaspi?
Not for 12 or 24 months. Kaspi's list includes food for cats, dogs, rodents, birds and fish, treats, litter and compound feed.
Can I sell live animals on Kaspi?
No. Live animals are on the list of goods that can't be sold on Kaspi.
How much does delivery of a 15 kg bag of food cost?
Within the city, in the 5–15 kg step, it's 1,349 ₸ excluding VAT; within Kazakhstan, 1,699 ₸. If the weight goes over 15 kg, the tariff becomes 2,299 ₸ and 3,599 ₸ respectively.
What if a bag of food gets torn in delivery?
File a claim with Kaspi Delivery straight away. You have 10 calendar days within the city and 45 within Kazakhstan. Whether you get 10, 30 or 100% back depends on the extent of the damage, and if the bag travelled without proper packaging you may get nothing.
Sources
- Kaspi Guide. Permission to sell restricted categories — https://guide.kaspi.kz/partner/ru/shop/goods/limit/q2224 (updated Oct 5, 2026)
- Kaspi Guide. Permission refused — https://guide.kaspi.kz/partner/ru/shop/goods/limit/q4810 (updated Mar 16, 2026); documents issued to another company — https://guide.kaspi.kz/partner/ru/shop/goods/limit/q5213 (updated Aug 7, 2026)
- Kaspi Guide. Permission to sell restricted brands — https://guide.kaspi.kz/partner/ru/shop/goods/limit/q2618 (updated Jul 10, 2026)
- Law of the Republic of Kazakhstan «О ветеринарии» (On veterinary medicine), Articles 13 and 13-1 — https://old.adilet.zan.kz/rus/docs/Z020000339_
- Kaspi Guide. «Какие товары нельзя продавать» (Which products can't be sold) — https://guide.kaspi.kz/partner/ru/shop/conditions/q3904 (updated Jan 16, 2026)
- «Тарифы Магазина на Kaspi.kz 2026» (Kaspi.kz Store tariffs 2026, PDF) — https://guide.kaspi.kz/cdn/content/pay/product/documents/Magazin/Tarify_Magazina_na_Kaspi_kz_2026.pdf (checked Oct 28, 2026)
- Kaspi Guide. Kaspi.kz Store commission — https://guide.kaspi.kz/partner/ru/shop/conditions/q1344 (updated Jan 6, 2026)
- Kaspi Guide. Products without 12- and 24-month installments — https://guide.kaspi.kz/partner/ru/shop/conditions/q4659 (updated Jun 9, 2026)
- Kaspi Guide. «Тарифы Kaspi Доставки» (Kaspi Delivery tariffs) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2288 (updated Jun 16, 2026)
- Kaspi Guide. How to prepare goods for Kaspi Delivery — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2296 (updated Nov 5, 2025); damage in delivery — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2306 (updated Nov 25, 2025)
- Kaspi Guide. Merging products into one card — https://guide.kaspi.kz/partner/ru/shop/goods/card/q5146 (updated Jul 23, 2026); main card attributes — https://guide.kaspi.kz/partner/ru/shop/goods/card/q3554 (updated Feb 23, 2026)
- Kaspi Guide. Why goods weren't accepted for Kaspi Delivery — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3047 (updated Jan 22, 2026)
The sources are in Russian; original titles are given with English translations. All links checked Oct 28, 2026.
Bota, analyst
SaleScout is our company's product. Kaspi and Kaspi.kz are trademarks of Kaspi.kz JSC; SaleScout is not affiliated with Kaspi.
