SaleScout services guide · Kaspi Reviews

Automated review requests on Kaspi — push your products to the top of search

SaleScout messages the buyer in the order chat and asks for a review. More reviews mean a higher rating, so shoppers see your product on the first page of Kaspi, not the third.

  • More reviews Every buyer gets a review request
  • Higher rating The link opens a form with 5 stars
  • More trust The more reviews you have, the more often buyers pick you
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10,000 ₸ per month unlimited messages

How review collection works on Kaspi

More reviews

The link in the message opens a review form for the purchased product with five stars already selected — the buyer just taps “Submit”.

Your Kaspi rating and the product’s position in search grow with the number of reviews

  • Buyers stay calm

    They see the order is confirmed and don’t flood you with questions

  • Works around the clock

    A message goes out for every order automatically — no need to write to buyers by hand

  • Everything in one place

    Everything stays in the Kaspi order chat, no personal numbers

How to set up review requests

  1. Payment and setup

    Pay for the feature in your SaleScout dashboard

  2. Access to Kaspi Pay

    Add a SaleScout employee with the “Менеджер магазина на Kaspi.kz” role

  3. Write what buyers should receive

    Take a ready-made text and adjust it to your style. From then on the service messages buyers itself — no need to keep logging into the dashboard

Tailor the messages to your shop

Setup takes just 2 minutes, and your buyer messages are ready to go!

Enable message sending Review request
How many days later should this message be sent?
Send only during business hours Mon–Fri, 10:00–19:00 Astana time. Buyers aren’t disturbed at night or on weekends

To insert the necessary data into this text, use code words and be sure to wrap them in curly braces. When the text is processed, the code words are replaced with the actual name or title.

Common questions about review requests on Kaspi

Tap a question to see the answer

Do I need the buyer’s phone number?

No. The conversation happens in the chat of the specific order inside Kaspi — you don’t collect or store any personal contacts.

Will the buyer see that a service is writing?

No, the message comes from your shop and looks like a regular conversation with the seller.

What if the buyer replies?

The reply arrives in the same Kaspi order chat — answer there as usual, nothing else to open.

Where does the review link lead?

To the review form for the purchased product with five stars already selected — the buyer just confirms and can add a photo if they like.

Does it work with a high volume of orders?

Yes. Messages go out automatically for every order, even when managers are busy or away.

Can I change the text after launch?

Yes, anytime in your dashboard. Changes apply right after saving — nothing needs to be restarted.

10,000 ₸/mo

Reviews work for you 24/7

Connect Kaspi Reviews