Clothing and shoes on Kaspi.kz are sold through the regular Kaspi.kz Magazin (the marketplace), with two particularities: all sizes and colors of one model go into a single product card, and the buyer can try the item on in front of the courier and return it within 14 days. Commission in these categories under the 2026 tariffs is 10.9% without VAT, or 12.5% with VAT. Shoes are already subject to marking, and the first groups of clothing come under marking from December 1, 2026.
In short
- In the «Одежда» (Clothing) and «Обувь» (Shoes) categories you can add several sizes and colors to one product card and use the same photos for different sizes.
- Main characteristics can't be changed once the card is more than a month old. A mistake in the size chart is fixed through a separate request, with a reply within 24 hours.
- With door delivery, the buyer can try the item on and has 15 minutes to decide. Hosiery and underwear can't be returned.
- When a delivered order is returned, the commission is refunded, but the Kaspi Delivery fee stays with the seller. In clothing, returns eat margin precisely through delivery.
- Shoes have been marked since 2021; clothing comes in three waves: December 1, 2026, March 1, 2027 and October 1, 2027.
How clothing and shoes differ from other categories
A model, not a product
In electronics, one product card usually means one item. In clothing, one model is a grid of sizes and colors, and the buyer expects to see them in one place. Kaspi built the categories exactly that way: in «Одежда» and «Обувь» you can list several colors or sizes in one card (q3554, updated Feb 23, 2026). A product card on Kaspi is the single shared listing where all sellers of the same item compete.
If every size hangs as its own card, you lose twice. The buyer sees five identical dresses in search and can't tell where their size is. And reviews and sales get spread across five cards instead of one.
Commission and delivery
The 2026 Kaspi.kz Magazin tariffs set commission for the «Одежда» and «Обувь» sections at 10.9% without VAT and 12.5% with VAT (Kaspi.kz Magazin tariffs 2026). Accessories are counted separately: belts, ties and clothing accessories go at 13.5% without VAT. If you sell jackets and belts in the same store, check the rate for each subcategory; details are in Kaspi commission for sellers.
Kaspi Delivery depends on the order amount and weight. Since January 1, 2026, an order of 5,000 to 10,000 ₸ costs the seller 699 ₸ within the city and 799 ₸ across Kazakhstan, and an order from 10,000 ₸ weighing up to 5 kg costs 1,099 ₸ and 1,299 ₸ without VAT (q2288, updated Jun 16, 2026). Almost all clothing and shoes fit within 5 kg, so these two lines are enough for the math.
How to put sizes and colors into one card
There are three ways. Which one to pick depends on how many models you have and how you upload products.
In the Kaspi Pay app
When adding a product, go to the «Цвета и размеры» (Colors and sizes) tab and set the characteristics you need. If the model is already on sale or sits in «Снятые с продажи» (Removed from sale), tap the three dots next to it and choose «Добавить другой цвет или размер» (Add another color or size) (q2237, updated Sep 2, 2025). You can use the same photos for all sizes of one model: in «Одежда» and «Обувь» this is allowed.
This route works well when you have a dozen models and add them one at a time.
With a template in the web cabinet
For a large collection, a template is faster. In the «Нераспознанные товары» (Unrecognized products) section, download the template for your category, enable macros and fill in the «attributes» sheet. In the «Объединить в одну карточку» (Merge into one card) field, put the same number for all sizes of the model.
Put the photos in an «images» folder. If you have many photos, each must be no larger than 1 MB, and you can name them as "SKU_number": 1234_1, 1234_2. Zip the template and the folder into an archive of up to 100 MB and upload it. The check takes up to 3 working days, after which the products land in «Снятые с продажи», and all that's left is to set price and stock (q2237).
Merging cards that already exist
If sizes have already scattered across different cards, you can stitch them together. In the «Управление товарами» (Product management) section, open the card and tap «Объединить варианты товара» (Merge product variants). The system suggests items from the same category and brand; you tick the right ones and submit a request. The review time is shown on screen, and you can see the reason for a refusal with the «Узнать подробнее» (Learn more) button (q3146, updated Sep 28, 2026).
Only products that match on brand, category and main characteristics can be merged (q5146, updated Jul 23, 2026). Sneakers of the same model in different sizes will merge; sneakers and canvas shoes from the same brand won't.
For those who upload through the API
If you upload products through the API, you can merge sizes too. Kaspi offers two options. The simplest is the same Manufacturer code on all sizes of a model with an empty familyId field: however many times you later upload new sizes with that code, they'll land in the same card. If each size has its own manufacturer part number, set a shared familyId, but keep in mind that the link only holds within a single upload (q4817, updated Mar 20, 2026). A small detail from the sample request that few people notice: shoes have a «Size features» characteristic, and in the example it's set to «размер в размер» ("true to size"). Fill it in; it's one of the first things a shoe buyer looks at.
Size chart and characteristics
A month to fix it
Don't put the size chart off. Model, color, size and other main characteristics can only be edited while the card is less than a month old; after that the field is locked (q3554). Measure the pairs and check the tags before you hit "publish", not after the third return marked «маломерит» ("runs small").
A request to change the size chart
Made a mistake? It's not the end of the world; there's a button for this. The path in Kaspi Pay: Магазин на Kaspi.kz → Товары (Products), then the three dots next to the product and «Изменить размерную сетку» (Change size chart). You attach one to ten files to the request: photos of tags, a certificate, the brand's size table. In the comment you explain what's wrong; you can paste the sizes as text or give a link. Kaspi promises a reply within 24 hours (q4860, updated Mar 26, 2026).
What to fill in beyond the required fields
Additional characteristics aren't required, but the more data there is, the easier it is for buyers to find the product (q3554). For clothing that means fabric, season, collection and fit. For shoes, it's the upper, lining and sole materials, the season and that size feature. We wrote in detail about how a card is built in how to create a product card on Kaspi, and about shooting in product photos for Kaspi.
Try-on and returns: where margin leaks
What the buyer can do
A Kaspi Delivery courier brings the sneakers, and the buyer tries them on right in the hallway. That's how it's designed: they have 15 minutes to decide. If they don't make it in time, the courier records the handover, and from then on the normal legal return within 14 days applies. There's one exception worth remembering when you buy stock: socks, tights and underwear are not taken back (q2301, updated Nov 6, 2023).
The deadline depends on the condition of the item. Not worn, tags in place — 14 days. Defective — 30 days (q2269, updated Sep 21, 2026). And if the person refuses right at the door, Kaspi carries the box back to the drop-off point at its own expense (q5291, updated Sep 23, 2026).
Who pays for a return
Commission is handled fairly: if an order is returned, Kaspi refunds it too (q1347, updated Jan 17, 2025). Delivery is different. It's charged the moment the order becomes «Выдан» ("Delivered") (q2288), and that money doesn't come back even if the jacket returns a week later. Someone tried it on at home, the sleeve didn't fit — you paid for delivery and sold nothing.
The math: what returns cost
Hypothetical example, not a client case. A jacket at 20,000 ₸, purchase cost 11,000 ₸, Kaspi Delivery across Kazakhstan 1,299 ₸ without VAT, commission at 12.5% with VAT — 2,500 ₸. We calculate per 100 delivered orders, some of which were returned a few days later.
| Share of returns after delivery | Finally sold | Gross profit on sales | Lost on delivery of returns | Result per 100 orders |
|---|---|---|---|---|
| 0% | 100 | 520,100 ₸ | 0 ₸ | 520,100 ₸ |
| 10% | 90 | 468,090 ₸ | 12,990 ₸ | 455,100 ₸ |
| 20% | 80 | 416,080 ₸ | 25,980 ₸ | 390,100 ₸ |
| 30% | 70 | 364,070 ₸ | 38,970 ₸ | 325,100 ₸ |
Where the numbers come from. Each jacket the buyer keeps leaves you 20,000 − 11,000 − 2,500 − 1,299 = 5,201 ₸. A return costs minus 1,299 ₸ for delivery, and that's the best case: sometimes the item comes back creased or without a tag. We didn't include packaging or warehouse time spent receiving it.
What the table shows: between 10% and 30% returns, the difference is almost 130,000 tenge per hundred orders. A 500 ₸ discount to reach the top of the card won't plug that hole, while a careful size chart and decent photos plug part of it.
How to reduce returns
A size table right on the photo. It helps if the brand has its own sizing rather than the usual one. It's useless when the table was taken from someone else's site and doesn't match your patterns. Then the buyer checks it, gets it wrong and writes «маломерит» in the review.
A "true to size" or "runs small" note. For shoes it's almost mandatory: lasts vary a lot between factories. But only write it if you've tried on pairs from the batch yourself.
Separate photos for each color. Kaspi allows the same shot for different sizes, but don't do that for colors. A beige that came out gray in the photo will almost certainly come back with the comment "wrong color".
We covered how returns work on the seller's side in returns on Kaspi for sellers.
Marking clothing and shoes
Marking is a legal requirement, not a Kaspi one. Shoes imported or produced from November 1, 2021, are already marked with a Data Matrix code. Clothing enters the list in three waves: December 1, 2026, March 1, 2027 and October 1, 2027, and which wave a given item falls into depends on its HS (TN VED) code (Ministry of Trade and Integration order 199-НҚ of May 26, 2026). As of Oct 25, 2026, there are 37 days left until the first wave.
Before buying a winter collection, ask your supplier whether marking will be applied and check the codes of your items. A detailed breakdown by wave and code is in product marking for Kaspi.
When clothing on Kaspi doesn't pay off
Stop and recalculate if:
- your share of returns after delivery stays above the level at which your model breaks even in the table above;
- you sell cheap items under 5,000 ₸, where the 199 ₸ delivery per order looks trivial, but each return eats a noticeable part of the markup;
- the collection is seasonal and the stock arrived late: it's easier to mark spring jackets down offline in May than to keep them in the card.
There's a separate article on how the season moves demand: seasonality of sales on Kaspi.
Common mistakes when selling clothing and shoes on Kaspi
- Each size as a separate card. Buyers get confused, and sales and reviews are split across several cards.
- Checking the chart after the first returns. After a month, main characteristics can't be changed, and all that's left is a size-chart change request.
- The same photos for different colors. It's allowed for sizes; for colors it's a direct route to returns.
- Calculating margin without returns. Commission comes back; delivery on a delivered order doesn't.
- Leaving the size feature empty. For shoes, it's one of the causes of returns that's easy to remove.
- Mixing up the clothing and accessories rates. A belt and a jacket in the same order are charged at different rates.
- Buying clothing in November 2026 without asking about marking. The first wave starts on December 1.
Checklist: a clothing or shoe collection before launch on Kaspi
- For each model, all sizes and colors are in one card.
- The size chart has been checked against your patterns or lasts.
- Fabric or materials, season, collection and size feature are filled in.
- Each color has its own photos.
- A size table is added to the photos or the description.
- The commission rate has been checked in the tariffs for each subcategory.
- The result is calculated with the expected share of returns and delivery.
- Hosiery and underwear are flagged as non-returnable in your accounting logic.
- Marking codes are sorted out for shoes and first-wave clothing.
- There's space in the warehouse to receive returns.
How to automate pricing for clothing and shoes
Clothing has many models and many sellers of the same brand, and tracking the price of every card by hand is hard. The SaleScout Kaspi bot checks prices every 20 seconds, keeps you at the top of the product card and never drops below the minimum price you set. When a competitor raises their price or leaves the card, the bot raises your price to just below the next seller. It makes sense to calculate the minimum price with returns and delivery already included. You can try the bot free for 7 days, no card required.
Frequently asked questions about selling clothing and shoes on Kaspi
Can different sizes be combined in one card?
Yes, in the «Одежда» and «Обувь» categories this is a standard feature. Sizes are added through the «Цвета и размеры» tab in the app, with a template in the web cabinet, or with the «Объединить варианты товара» button for cards that already exist.
What is Kaspi's commission on clothing and shoes?
Under the 2026 tariffs, 10.9% without VAT and 12.5% with VAT. Accessories such as belts and ties cost more, 13.5% without VAT.
Can the buyer try the item on in front of the courier?
Yes, with Kaspi Delivery they have 15 minutes to decide. If they need more time, the courier records the handover, and the item can be returned within 14 days.
Who pays for delivery if clothing is returned?
The commission on a returned order is refunded to the seller. Delivery of a delivered order stays with the seller, while Kaspi covers the trip back to the drop-off point when the buyer refuses at the door.
How do I fix a size chart on Kaspi?
Through «Изменить размерную сетку» in the «Товары» section of the Kaspi Pay app. Attach from 1 to 10 documents or photos and explain the reason; the reply comes within 24 hours.
Which items can't be returned after purchase?
According to the Kaspi Guide, hosiery and underwear are not returnable. Other clothing and shoes of proper quality can be returned within 14 days if they keep their original condition.
Does clothing on Kaspi need marking?
Shoes have been marked since 2021. For clothing, the requirement is introduced in three waves starting December 1, 2026, and the exact date is set by the item's HS code.
Sources
All links checked Oct 25, 2026. The sources are in Russian; original titles are given with English translations.
- Kaspi Guide. Card characteristics, several sizes and colors — https://guide.kaspi.kz/partner/ru/shop/goods/card/q3554 (updated Feb 23, 2026)
- Kaspi Guide. Same photos for sizes, template and review — https://guide.kaspi.kz/partner/ru/shop/goods/add/q2237 (updated Sep 2, 2025)
- Kaspi Guide. Merging product variants — https://guide.kaspi.kz/partner/ru/shop/goods/card/q3146 (updated Sep 28, 2026), https://guide.kaspi.kz/partner/ru/shop/goods/card/q5146 (updated Jul 23, 2026)
- Kaspi Guide. Merging sizes through the API — https://guide.kaspi.kz/partner/ru/shop/api/goods/q4817 (updated Mar 20, 2026)
- Kaspi Guide. Changing the size chart — https://guide.kaspi.kz/partner/ru/shop/goods/edit/q4860 (updated Mar 26, 2026)
- Kaspi Guide. Try-on with Kaspi Delivery — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2301 (updated Nov 6, 2023); checking an order at the door — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5291 (updated Sep 23, 2026)
- Kaspi Guide. Return periods, Art. 30 of the Law «О защите прав потребителей» (On Consumer Protection) — https://guide.kaspi.kz/partner/ru/shop/refund/q2269 (updated Sep 21, 2026); commission refund — https://guide.kaspi.kz/partner/ru/shop/returns/q1347 (updated Jan 17, 2025)
- Kaspi Guide. Kaspi Delivery prices from Jan 1, 2026 — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2288 (updated Jun 16, 2026)
- «Тарифы Магазина на Kaspi.kz 2026» (Kaspi.kz Magazin tariffs 2026, PDF) — https://guide.kaspi.kz/cdn/content/pay/product/documents/Magazin/Tarify_Magazina_na_Kaspi_kz_2026.pdf (checked Oct 25, 2026)
- List of goods subject to marking, Ministry of Trade and Integration order 199-НҚ of May 26, 2026 — per the article product marking for Kaspi (checked Oct 18, 2026)
Bota, analyst
SaleScout is our company's product. Kaspi and Kaspi.kz are trademarks of Kaspi.kz JSC; SaleScout is not affiliated with Kaspi.
