Without the feature
Withdrawn from sale
- Availability
- Out of stock
- Delivery
- Unavailable
- New orders
- Stop coming
- Listing position
- Lost
The bot withdraws the item from sale. The listing drops out of the results and loses its position; new orders stop.
SaleScout feature guide · Pre-order when out of stock
Out of stock on Kaspi, but the listing stays on sale
When stock hits zero, the bot doesn’t withdraw the item from sale — it switches it to pre-order for the number of days you set. Buyers keep placing orders. When the item is back in stock, the pre-order is removed automatically.
The same listing at zero stock
What the buyer sees on KaspiWith the feature
On sale, 3-day pre-order
- Availability
- Available for pre-order
- Delivery
- Usual time + 3 days
- New orders
- Keep coming
- Listing position
- Kept
The item stays on sale. The buyer sees the delivery time plus the pre-order days and keeps ordering.
What happens to the stock
The pre-order switches on and off by itself, based on warehouse stock. Nothing to toggle by hand.
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Pre-order switches on by itself
When stock hits zero, the bot doesn’t withdraw the item from sale and sets a pre-order for as many days as you chose.
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The price keeps being calculated
Repricing keeps working: when stock drops to zero, the bot immediately queues the item for a price recalculation.
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Pre-order switches off by itself
When stock is above zero again, normal sales with the warehouse’s own settings come back.
Each warehouse separately
The pre-order switches on only at the warehouse (pickup point) where stock is 0. Where the item is in stock, it sells as usual.
| Warehouse (pickup point) | Stock | Status |
|---|---|---|
| Almaty, warehouse #1 | 0 | 3-day pre-order |
| Astana, pickup point | 7 | Normal sales |
| Shymkent, warehouse | 0 | 3-day pre-order |
Where to find it
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Connect the feature
- Features
- Pre-order when out of stock
- Connect
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Open the product
- Products
- the product you need
- Additional Features
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Turn on the pre-order
Turn on “Pre-order when out of stock” and set “Preorder days”: 1 to 30, 3 by default.
Good to know
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Turned on per product. Connecting the feature isn’t enough: turn on the pre-order for each product.
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Stock tracking is required. The feature fires when SaleScout sees zero stock: stock comes from XML or is set in warehouses and goes down with every order. If stock isn’t set, the bot won’t know the item has run out.
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Pre-order up to 30 days. The field won’t accept more.
Doesn’t work together with the “Per-order quantity limit”. If the product has the limit on, the pre-order won’t work — the item will be withdrawn from sale.
FAQ
Short answers on how the feature behaves in practice.
Do I need to turn on the pre-order for every product?
Yes. Connecting the feature isn’t enough: turn on the pre-order for each product — “Products” → the product you need → “Additional Features”.
Do I need to turn the pre-order off when the item is back?
No. When stock is above zero again, the pre-order is removed automatically and normal sales with the warehouse’s settings come back.
How many days can I set?
From 1 to 30 days, 3 by default. On Kaspi the buyer sees the delivery time plus these days.
I have several warehouses. Will the pre-order switch on everywhere?
No. The pre-order switches on only at the warehouse (pickup point) where stock is 0. Warehouses with stock sell as usual.
What if I don’t track stock?
The feature fires when SaleScout sees zero stock. If the product’s stock isn’t set, the bot won’t know the item has run out and the pre-order won’t switch on.
Does it work together with the “Per-order quantity limit”?
No. If the product has the limit on, the pre-order won’t work — the item will be withdrawn from sale.
Does repricing keep working?
Yes. When stock drops to zero, the bot immediately queues the item for a price recalculation.
How much does the feature cost?
It’s free. Connect it in “Features”.