Kaspi charges one commission on consoles, game discs, gamepads and VR headsets — 12.5% including VAT, and it does not ask for a category permission. It does ask for a brand permission: Sony, Nintendo, Microsoft and Xbox are on the restricted list. And keys and subscriptions won't get through at all, whatever papers you bring. Below we go through it step by step, plus the math showing how a 290,000 ₸ console bought for 252,000 ₸ ends up in the red.
In short
- One rate for everything gaming: 12.5% with VAT, 10.9% without VAT. The «Развлечения» (Entertainment) section is not restricted.
- Sony, Nintendo, Microsoft, Xbox, Valve, Electronic Arts, Logitech, HyperX and Razer require a brand permission.
- Kaspi treats subscriptions and activation keys as banned digital goods, and used consoles are banned too.
- On an expensive console the 12.5% commission eats almost the whole markup: with a 252,000 ₸ purchase price the minimum price is 290,637 ₸.
- A case at 4,400 ₸ earns more than the same case at 5,100 ₸ because of the 5,000 ₸ delivery threshold.
Where consoles and games sit in the Kaspi catalog
In the 2026 tariffs gaming goods are grouped in «ТВ, Аудио, Видео → Развлечения» (TV, Audio, Video → Entertainment) (2026 tariffs, PDF). Every row has the same rate, so there is no point arguing over the category to save a percent.
| What you sell | Catalog section | Rate without VAT | Rate with VAT |
|---|---|---|---|
| Game consoles | Entertainment → Game consoles | 10.9% | 12.5% |
| Game discs and cartridges | Entertainment → Video games | 10.9% | 12.5% |
| Gamepads, wheels, joysticks | Entertainment → Game controllers | 10.9% | 12.5% |
| Cases, stands, chargers | Entertainment → Console accessories | 10.9% | 12.5% |
| VR headsets and accessories | Entertainment → Virtual reality headsets | 10.9% | 12.5% |
| Game payment cards | Entertainment → Game payment cards | 10.9% | 12.5% |
The list of restricted categories has no «Развлечения» section in it (restricted list, PDF). You won't have to apply for the category. Applying for the brand is another matter, more on that below.
Gaming mice, keyboards and headsets often live not in Entertainment but in the computer sections. The rate there is the same, but look for the product card in the right branch: it decides whether a buyer filtering by "PlayStation accessories" will see it. (A product card on Kaspi is one shared page for a product, with all sellers' offers inside it.)
Brands: almost nothing sells without a permission
Who is on the restricted list
We opened the list on Nov 3, 2026. It includes Sony, Nintendo, Microsoft and, as a separate line, Xbox, as well as Valve and Electronic Arts. From peripherals — Logitech, HyperX and Razer. We did not find SteelSeries or Ubisoft in this version. The list is updated without announcements, so check it before every purchase, not once every six months.
In practice this means almost every console people actually ask for in Kazakhstan needs a permission. What stays free is peripherals from lesser-known makers and unbranded accessories.
Which documents Kaspi accepts
Kaspi describes two packages (q2618, updated Jul 10, 2026). The first is a letter or contract with the rights holder or its official supplier. The second is invoices and payment documents for the last 90 days covering at least 10 units of the brand.
Ten gamepads are easy to collect. Consoles are harder: ten boxes at 252,000 ₸ is two and a half million sitting in the warehouse while moderation reads your invoices. We would start with the brand for which you already have papers for ten units, most often games or accessories. Consoles can follow later, once a permission is already showing in your seller cabinet.
And don't throw the invoices away after approval: Kaspi may ask for them again. With forged documents the conversation is short, up to the store being disconnected, though each case is decided separately.
What Kaspi bans: codes, subscriptions, used goods
Digital goods
In its list of banned goods Kaspi directly names digital goods: subscriptions to services and software activation keys (q3904, updated Jan 16, 2026). That definition covers a subscription to a console's online service, a game download code and a wallet top-up if only a code is sold.
Here Kaspi contradicts itself. The tariffs have a line «Карты оплаты для игр» (Game payment cards), while the banned list uses the word "digital", and nowhere does it say where the boundary is. We would not take the risk until support answers in writing. The margin on such a card is a few hundred tenge. What is at stake in that argument is the whole store.
Used and "like new"
Used goods, fakes and replicas share one line in the banned list. A console after repair, a gamepad "from the display" or an opened disc returned by a buyer is not a new product. The Store terms separately say that unpacked goods used for demonstration to buyers cannot be sold (clause 3.2 of q1342, updated Sep 30, 2026).
If you have an offline shop with a demo stand, keep the stock records separate. The stand console must not accidentally end up in the stock that Kaspi sees.
Region and firmware
Consoles brought from abroad can be Japanese or American versions, with a different plug and a different account region. Kaspi has no separate rule about this. But if the card doesn't say so, the buyer will return the item, and will be right. State the region and the power type plainly in the description.
The math: a disc, a gamepad, a case, a wheel and a console
A hypothetical example, not a client case. Purchase prices and selling prices are made up, taxes are not included. Delivery is based on Kaspi tariffs from Jan 1, 2026 plus 16% VAT (q2288, updated Jun 16, 2026). Below 10,000 ₸ the delivery cost depends on the order amount, from 10,000 ₸ on the weight. The wheel with pedals weighs 5–15 kg, everything else in the table is under 5 kg. Delivery is to another city everywhere except the marked row.
| Product | Price | 12.5% commission | Purchase | Packaging | Delivery | Left |
|---|---|---|---|---|---|---|
| Case for a handheld console | 4,400 ₸ | 550 ₸ | 1,800 ₸ | 0 ₸ | 231 ₸ | 1,819 ₸ |
| Same case, higher price | 5,100 ₸ | 638 ₸ | 1,800 ₸ | 0 ₸ | 927 ₸ | 1,735 ₸ |
| Game disc | 24,000 ₸ | 3,000 ₸ | 17,500 ₸ | 100 ₸ | 1,507 ₸ | 1,893 ₸ |
| Gamepad | 28,000 ₸ | 3,500 ₸ | 19,000 ₸ | 150 ₸ | 1,507 ₸ | 3,843 ₸ |
| Wheel with pedals | 95,000 ₸ | 11,875 ₸ | 72,000 ₸ | 500 ₸ | 1,971 ₸ | 8,654 ₸ |
| Console, within the city | 290,000 ₸ | 36,250 ₸ | 252,000 ₸ | 800 ₸ | 1,275 ₸ | −325 ₸ |
| Console, to another city | 290,000 ₸ | 36,250 ₸ | 252,000 ₸ | 800 ₸ | 1,507 ₸ | −557 ₸ |
The minimum price is calculated like this: (purchase + delivery + packaging) ÷ (1 − rate). For a console going to another city: (252,000 + 1,507 + 800) ÷ 0.875 ≈ 290,637 ₸. For a gamepad: (19,000 + 1,507 + 150) ÷ 0.875 ≈ 23,608 ₸.
Why the console goes into the red
Fifteen percent on top for electronics sounds fine. The catch is that Kaspi takes its 12.5% from the price, not from your markup. Out of a 38,000 ₸ difference the commission takes 36,250 ₸, you keep 1,750 ₸, and delivery plus the box cost more than that. Recheck it against the table above: there is no mistake.
Two conclusions follow. First: a console only makes sense to sell if your purchase price allows a markup well above the rate, or if it pulls games and gamepads into the same order. Second: calculate the minimum price for a console down to the tenge and never go below it, not even by 300 ₸. Every "discount to get to the top" on such a product is a direct loss.
Cases and the 5,000 ₸ threshold
For accessories under 10,000 ₸ delivery is tied to the order amount. A case at 4,400 ₸ ships for 231 ₸, but at 5,100 ₸ it already costs 927 ₸ to another city. The price is 700 ₸ higher, yet you keep 84 ₸ less. Keep small accessories below the 3,000, 5,000 and 10,000 ₸ thresholds, or raise the price enough to comfortably cover the new step. More on thresholds in the article how not to sell at a loss on Kaspi.
The product card, packaging and returns
The product card
Key attributes tie a product to its card, and after a month you can no longer change them (q3554, updated Feb 23, 2026). For a console that is the model, storage size, color and also the edition: with a disc drive or digital only. These are different products and cannot be merged into one card (q5146, updated Jul 23, 2026).
Games have a different problem — language. Someone expected Russian voice-over, put the disc in, and got English with subtitles. The disc goes back, and you pay for delivery twice. So the platform, voice-over language, subtitle language and the rating from the box go straight into the description, one line each.
Packaging
Anyone at a sorting center will recognize a box with the PlayStation logo. We would hide it in a plain outer box. Also, if the packaging doesn't follow the instructions, Kaspi may refuse compensation (q2296, updated Nov 5, 2025). A disc and a gamepad fit into an XS Kaspi Postomat cell, which is 94 × 189 × 452 mm (q2915, updated Jul 23, 2024). A console most likely won't — measure your box with a tape.
If an item arrived damaged, a claim is filed within 10 calendar days within the city and 45 across Kazakhstan. Kaspi compensates 10%, 30% or 100% depending on what was damaged (q2306, updated Nov 25, 2025).
Returns
A store cannot refuse an exchange or return of a product of proper quality within 14 calendar days if its presentation is preserved (clause 4.3 of q1342). With games this is a fine line: is an opened film on a disc still "presentation preserved" or not? Kaspi gives no separate explanation. Film yourself packing the order so you have something to show in a dispute.
Common mistakes when selling consoles on Kaspi
- A console at a 15% markup. To another city such an order gives minus 557 ₸, and the more you sell, the more you lose.
- Buying first, applying for the brand later. A Sony batch sits on the shelf for weeks with your money in it.
- Codes and subscriptions "just to try". This is a banned digital product, and the whole store will answer for it.
- A stand unit from the offline shop got into stock. A demo unit cannot be sold as new, the terms say so directly.
- No region stated. A Japanese version with a different plug will come back within 14 days, and you pay for delivery.
- The case was listed at 5,100 ₸. Delivery jumped from 231 to 927 ₸, and you kept less than at 4,400 ₸.
- Digital and disc editions in one card. The buyer chose one, got the other, and is right in the dispute.
Checklist: consoles and games on Kaspi
- [ ] The brand is checked against the latest restricted list.
- [ ] For a restricted brand, a contract or 90-day invoices for 10+ units are collected.
- [ ] No activation codes, subscriptions or "top-ups" in the range.
- [ ] Not a single used or stand unit in stock.
- [ ] The minimum price is calculated using the long-distance delivery rate.
- [ ] The markup on consoles is above the 12.5% rate with room for delivery.
- [ ] Accessories are not priced just above the 3,000, 5,000 and 10,000 ₸ thresholds.
- [ ] The card states the edition, region, language and age rating.
A separate word on the season. November and December are when consoles are bought as gifts, which means prices in the card change more often. Calculate the minimum price for this period in advance, keeping in mind you may be restocking at a higher price than in September.
How to automate prices for consoles and games
Prices for popular consoles and new games move often, and tracking them by hand is tiring. The SaleScout Kaspi bot checks prices from 20 seconds and never goes below the minimum price you set. On a console, where a couple of hundred tenge separate the top spot from a loss, that is the whole point. A competitor raised their price or left the card — the bot raises yours too. You can try the bot for 7 days free, no card needed.
Frequently asked questions about selling consoles and games on Kaspi
What commission does Kaspi charge on game consoles?
12.5% with VAT, or 10.9% without VAT. The same rate applies to game discs, gamepads, accessories and VR headsets in the Entertainment section.
Do I need a permission to sell PlayStation on Kaspi?
For the category — no, the Entertainment section is not restricted. For the brand — yes: Sony, Nintendo, Microsoft and Xbox are on the restricted brands list, and without an approved application you cannot list the product.
What documents are needed for a restricted console brand?
A letter or contract with the rights holder or its official supplier. The other option is invoices and payment documents for the last 90 days covering at least 10 units of the brand.
Can I sell digital game codes on Kaspi?
No, keys and subscriptions are digital goods, and Kaspi has them on its banned list. The tariffs do have a "Game payment cards" line, so before listing such cards, ask Kaspi support for a written answer.
Can I sell a used console on Kaspi?
No. Used goods are on the banned list together with fakes, and the Store terms separately forbid selling demo units as new.
How do I calculate the minimum price for a console?
Add up the purchase price, delivery and packaging and divide by 0.875. For a console bought for 252,000 ₸ going to another city: (252,000 + 1,507 + 800) ÷ 0.875 ≈ 290,637 ₸.
Can a video game bought on Kaspi be returned?
It depends on its condition. Returns are accepted within 14 calendar days if the presentation is preserved, and Kaspi says nothing separately about an opened film, so a seller should film the packing of each order.
Sources
- «Тарифы Магазина на Kaspi.kz 2026» (Kaspi.kz Store tariffs 2026, PDF), section «ТВ, Аудио, Видео → Развлечения» (TV, Audio, Video → Entertainment) — https://guide.kaspi.kz/cdn/content/pay/product/documents/Magazin/Tarify_Magazina_na_Kaspi_kz_2026.pdf (checked Nov 3, 2026)
- «Категории и бренды товаров, ограниченных к продаже» (Restricted categories and brands, PDF) — https://guide.kaspi.kz/cdn/content/pay/product/documents/Magazin/Kategorii-i-brendy-tovarov-ogranichennyh-k-prodazhe-v-magazine-na-kaspi-kz.pdf (checked Nov 3, 2026)
- Kaspi Гид. «Разрешение на продажу ограниченных брендов» (Permission to sell restricted brands) — https://guide.kaspi.kz/partner/ru/shop/goods/limit/q2618 (updated Jul 10, 2026)
- Kaspi Гид. «Какие товары нельзя продавать в Магазине на Kaspi.kz» (Which goods cannot be sold in the Kaspi.kz Store) — https://guide.kaspi.kz/partner/ru/shop/conditions/q3904 (updated Jan 16, 2026)
- Kaspi Гид. «Условия работы с Магазином на Kaspi.kz» (Terms of working with the Kaspi.kz Store), clauses 3.2, 4.3 — https://guide.kaspi.kz/partner/ru/shop/conditions/q1342 (updated Sep 30, 2026)
- Kaspi Гид. «Тарифы Kaspi Доставки» (Kaspi Delivery tariffs) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2288 (updated Jun 16, 2026)
- Kaspi Гид. «Основные характеристики товара» (Key product attributes) — https://guide.kaspi.kz/partner/ru/shop/goods/card/q3554 (updated Feb 23, 2026); «Объединение товаров в одной карточке» (Merging products into one card) — https://guide.kaspi.kz/partner/ru/shop/goods/card/q5146 (updated Jul 23, 2026)
- Kaspi Гид. «Подготовка товара к Kaspi Доставке» (Preparing goods for Kaspi Delivery) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2296 (updated Nov 5, 2025); «Размеры ячеек Kaspi Postomat» (Kaspi Postomat cell sizes) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2915 (updated Jul 23, 2024)
- Kaspi Гид. «Повреждение товара при Kaspi Доставке» (Product damage during Kaspi Delivery) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2306 (updated Nov 25, 2025)
The sources are in Russian; original titles are given with English translations.
All links checked on Nov 3, 2026.
Bota, analyst
SaleScout is our company's product. Kaspi and Kaspi.kz are trademarks of Kaspi.kz JSC; SaleScout is not affiliated with Kaspi.
