For a seller, Kaspi Postomat is not a separate delivery method but one of the pickup points inside Kaspi Delivery. The buyer picks a parcel locker when placing the order, you pack the order and hand it over at a drop-off point, and a courier puts it into the locker. It costs the same as regular Kaspi Delivery. The difference is in the details: locker cells are limited in size, the order stays there for three days, and an uncollected product comes back to you and does not return to your stock on its own.
In short
- Your own delivery doesn't help here: only a Kaspi courier puts the order into a cell, and you take the box to the drop-off point as usual.
- XS, S, M, L. Depth is 452 mm everywhere, while height ranges from 94 to 296 mm — a box usually gets stuck on height. Bigger than L — a courier delivers to the door.
- Three days in the cell, then automatic cancellation and «Отменены при доставке» (Cancelled during delivery). After such a cancellation your stock does not come back by itself; you fix it manually.
- Kaspi charges nothing for an uncollected order: no delivery, no fee. You pay with packaging, an extra trip and the days when the product isn't selling.
- The locker has no line of its own in the tariffs; it is charged on the general Kaspi Delivery grid.
How an order gets into the locker
The order's path looks like this (q2308, updated Nov 6, 2023). When placing the order, the buyer picks a specific locker on the map. You pack the product and take it to a Kaspi.kz drop-off point, where a staff member checks and scans it. Then a courier puts the orders into cells, and the buyer gets a push notification. They walk up to the screen, scan the QR code with the Kaspi.kz app, and the door opens. The status changes to «Выдан» (Issued) — and only then does the money for the sale land in your current account in Kaspi Pay.
An important note for those who deliver orders themselves. If the buyer chose a locker, you still hand the order over at the drop-off point: «Я доставляю заказы самостоятельно. Я могу сам поместить товар в Kaspi Postomat?» (I deliver orders myself. Can I put the product into a Kaspi Postomat myself?) — Kaspi's answer is short, «Нет» (No) (q2309). So even a store on its own delivery has to keep the drop-off point schedule in mind.
The order can be collected by the buyer or their designated recipient (q2311, updated Jul 17, 2024). Lockers stand in Kaspi branches, convenience stores, shopping and business centres and petrol stations in all major cities, under 24/7 video surveillance, and each cell has its own electronic lock (q2914, updated Jul 17, 2024).
Handing over at the drop-off point
Everything here is the same as with regular Kaspi Delivery, and small things matter. An order counts as handed over only after a staff member has scanned the barcode on the waybill in your presence. A product simply left at the point is destroyed after three days (q3658, updated Jan 9, 2026). Proof of handover is the electronic acceptance certificate: you get it by scanning the QR code on the staff member's terminal (q2300). The handover schedule depends on when the order came in: before 12:00 — from 10:00 to 16:00, after 12:00 — from 10:00 to 20:00 (q2299, updated Jun 24, 2026).
More on delivery times, tariffs and handing over orders is in our article about Kaspi Delivery for sellers. Below is what concerns the locker specifically.
Cell sizes and how to choose packaging
Cell table
Kaspi publishes the cell sizes as height × width × depth (q2915, updated Jul 23, 2024). We calculated the volume ourselves so you have something to compare a box against.
| Cell | Height | Width | Depth | Volume, litres |
|---|---|---|---|---|
| XS | 94 mm | 189 mm | 452 mm | 8.0 |
| S | 94 mm | 438 mm | 452 mm | 18.6 |
| M | 196 mm | 438 mm | 452 mm | 38.8 |
| L | 296 mm | 438 mm | 452 mm | 58.6 |
If the product is bigger than an L cell, the courier delivers it to the buyer's door.
Algorithm: will the box fit
Volume is misleading here. A 15-litre box may not fit into an 18.6-litre S cell if it is taller than 94 mm. Check by sides:
- Measure the box already packed for shipping, with the bag and the label.
- Sort its three sides in ascending order: smallest, middle, largest.
- Sort the cell's sides the same way. For XS that is 94, 189, 452 mm; for S — 94, 438, 452; for M — 196, 438, 452; for L — 296, 438, 452.
- The box fits if each of its sides is no bigger than the cell's side in the same position.
- Take the first cell that fits, starting from XS.
The "fits or not" question is decided by Kaspi, not by you: the seller does not choose the cell size. But your packaging size affects whether the order goes to the locker or by courier to the door. Here is how it looks on ordinary products.
A hypothetical example, not a client case. The package dimensions are approximate; yours will differ.
| Product in packaging | Dimensions, mm | Cell by the algorithm | What gets in the way |
|---|---|---|---|
| Smartphone in a box | 170 × 90 × 60 | XS | — |
| Hoodie in a courier bag | 350 × 300 × 80 | S | width 300 does not fit XS |
| Trainers in a box | 330 × 210 × 120 | M | height 120 is over 94 |
| Robot vacuum | 420 × 420 × 130 | M | height 130 is over 94 |
| Electric kettle | 230 × 200 × 260 | L | even the smallest side, 200 mm, is over 196 |
| Microwave | 480 × 370 × 280 | does not fit | length 480 is over 452 |
The table shows one useful thing. A hoodie folded tightly into a bag up to 9 cm thick goes into S, while the same item in a shoe box already needs M. Kaspi does not publish how many cells of each size a locker has, so the more compact your packaging, the more options the courier has.
When all cells are occupied
If the locker has no free cell, the courier checks whether the buyer has other orders there. If yes, everything goes into one cell. If not, delivery is moved to the next day, the buyer gets a message about the changed date, and your rating is not affected (q2916, updated Apr 4, 2025).
Storage time and uncollected orders
An order stays in the locker for three days from the moment the courier puts it into the cell. If there are other orders from the same buyer there, the total period counts from the last one added (q2310, updated Apr 4, 2025). Not collected — the order is cancelled automatically and moves to «Отменены при доставке», and the courier returns the product to the drop-off point.
Then comes the part many people skip. After such a cancellation your stock is not restored by itself. Kaspi restores it automatically only if the order was cancelled in the «Новые», «На подписании», «Предзаказ» or «Упаковка» statuses. If the order was already at the «Передача» or «Передан на Kaspi Доставку» stage, you need to collect the product from the drop-off point and update the quantity manually: Товары → В продаже → «Изменить цену и остатки» (q3694, updated Nov 3, 2025).
And one more link. Until you collect returned and cancelled orders from the drop-off point, you cannot hand over new goods to Kaspi Delivery (q2299). One forgotten uncollected order can stop a whole day's shipments.
What an uncollected order costs
A hypothetical example, not a client case. The product is headphones with a profit of 2,500 ₸ per order, the last unit in stock, on average one order every two days. Packaging and the trip are our assumptions.
| Item | Amount or time | Source |
|---|---|---|
| Kaspi fee | 0 ₸, returned on cancellation | q1344 |
| Kaspi Delivery | 0 ₸, not charged for a cancelled order | q2305 |
| Packaging, seal, bag | 200 ₸ | assumption |
| Extra trip to the drop-off point | 1,500 ₸ | assumption, if it doesn't coincide with a planned handover |
| Days the product is off sale | about 6: handover, delivery to the cell, three days of storage, return | per Kaspi's terms |
| Sales missed during those days | 3 orders × 2,500 ₸ = 7,500 ₸ | demand assumption |
| Total | up to 9,200 ₸ |
Kaspi will not bill you for the fee or delivery; the main loss is the sales you miss while the last unit sits in someone else's cell. So if a product is running out and an uncollected order is on its way back, it makes sense to reorder earlier than your stock table suggests. How to calculate the reorder point is covered in our article about stock on Kaspi.
Money: the tariff and issuing
There is no separate line for the locker in Kaspi Delivery tariffs. Since January 1, 2026 the tariff depends on order amount, weight and delivery type: «Город» (City), «Казахстан» (Kazakhstan) or Express (q2288, updated Jun 16, 2026). Tariffs are shown without VAT, and charged with VAT, only when the buyer has received the order and the status has become «Выдан».
| Order amount and weight | City, excl. VAT | City, incl. 16% VAT | Kazakhstan, excl. VAT |
|---|---|---|---|
| Up to 1,000 ₸ | 49 ₸ | 57 ₸ | 49 ₸ |
| 1,000–3,000 ₸ | 149 ₸ | 173 ₸ | 149 ₸ |
| 3,000–5,000 ₸ | 199 ₸ | 231 ₸ | 199 ₸ |
| 5,000–10,000 ₸ | 699 ₸ | 811 ₸ | 799 ₸ |
| From 10,000 ₸, up to 5 kg | 1,099 ₸ | 1,275 ₸ | 1,299 ₸ |
| From 10,000 ₸, 5–15 kg | 1,349 ₸ | 1,565 ₸ | 1,699 ₸ |
We calculated the VAT column ourselves at 16%. If the buyer returns the product, you pay the full delivery cost, while Kaspi covers the return transport to the drop-off point (q2312). For the sales fee and how delivery goes into your minimum price, see our articles about Kaspi fees and about dumping and the minimum price.
Locker versus door: what changes for the seller
With door delivery, the buyer can inspect the product, check the set and condition, and decide within 15 minutes (q5291, updated Sep 23, 2026). At a locker there is no courier around. The buyer opens the cell themselves, and if something is wrong, the return procedure follows. For the seller this means packaging and completeness must be flawless before handover: you cannot fix anything "on the doorstep".
If the buyer writes that the cell is empty, they need to contact the Kaspi Гид chat in the Kaspi.kz app (q5188, updated Sep 23, 2026). Your job is to keep the acceptance certificate, which proves you handed the order over.
Packaging and seals
Packaging requirements depend on the category, and if a product is packed incorrectly, Kaspi may refuse compensation for damage (q2296, updated Nov 5, 2025). Kaspi counts as a seal a transparent or holographic manufacturer sticker with a code, a perforated tape, a service centre sticker with a date and signature, a metal seal on jewellery, and a tape seal for sacks and bulky goods (q5110, updated Jul 14, 2026). Courier bags are sold in the Kaspi.kz Store itself; just search for «Курьер-пакеты» (q5187).
A product made of several parts is packed separately, each box gets its own waybill, and the number of pieces is entered in the order details (q3043). For a locker, this means each box is checked against the cell separately.
Loss, damage and claims
Kaspi is responsible for the product from the moment you hand it over at the drop-off point (q1348, updated Nov 6, 2023). A loss claim can be filed if the customer has not received the order 7 days after the planned date, if a returned order's status doesn't change for 7 days, or if the contents of a cancelled order don't match the waybill. The filing window is 10 calendar days for city delivery and 45 for Kazakhstan (q2307, updated Jan 6, 2026).
Damage is stricter: if the return certificate has no damage note, the claim must be filed within 24 hours, with photos or video, date and time. Compensation depends on the degree of damage (q2306, updated Nov 25, 2025):
| Compensation | Degree of damage per Kaspi |
|---|---|
| 10% | the product looks intact, but the branded packaging is damaged or missing |
| 30% | back or side parts are damaged, the product still looks intact, or components are lost |
| 100% | the front is damaged, the body is deformed, main elements are missing |
At 100% you must keep the product for a month after payment so it can be handed to the courier service. Otherwise the compensation may be withdrawn.
Common mistakes
- Taking the order to the locker yourself. Even with your own delivery, a locker order is handed over at the drop-off point; otherwise it never reaches the cell.
- Leaving the box at the point without a scan. The order does not count as handed over, and after three days it is destroyed.
- Forgetting to update stock after an uncollected order. A cancellation from «Передан на Kaspi Доставку» does not restore stock by itself: the product is in the warehouse but not on sale.
- Not collecting cancelled orders. While they sit at the drop-off point, new Kaspi Delivery orders are not accepted.
- Shipping shoes in a box with a couple of centimetres to spare. The box moves from S to M, while tight packaging without extra cardboard could have fit a smaller cell.
- Not taking photos and video while packing. Without evidence a loss or damage claim will not be accepted, and for damage without a note in the certificate you have only 24 hours.
- Treating an uncollected order as free. Kaspi really does not charge the fee and delivery for it, but the last unit of a product sitting off sale for a week costs you missed orders.
Checklist
- The person in charge of shipping knows: locker orders always go to the drop-off point.
- Packed dimensions of popular products are recorded in a table with their XS–L cell.
- Packaging without extra cardboard, courier bags for clothing and soft goods.
- A seal or security tape where Kaspi expects one, and a photo of the packaging before handover.
- The electronic acceptance certificate is kept for every shipment.
- The «Отменены при доставке» section is checked every day.
- Uncollected orders are picked up from the drop-off point at the nearest handover, and stock is updated right away.
- For products down to their last units, reorders take a possible uncollected order into account.
- The date and time a damage is discovered are recorded the same day, and the claim is filed within 24 hours.
If the locker often brings uncollected orders for one particular product, look at the card: photos, description and dimensions. A buyer who doesn't collect an order has often simply changed their mind after seeing the same item cheaper at a neighbour's or with door delivery.
How to automate it
Lockers, drop-off points and claims remain manual work, while watching the price in the card can be handed to a dumping bot (repricing bot). The SaleScout Kaspi bot checks prices every 20 seconds, puts you at the top of the card and never goes below the minimum price you set. When a competitor raises their price or leaves the card, the bot raises your price to just below the next seller. You can try the bot free for 7 days, no card needed.
FAQ
Can a seller put a product into a Kaspi Postomat themselves?
No. Even if you work with your own delivery, an order where the buyer chose a locker must be handed over at a Kaspi.kz drop-off point. A Kaspi Delivery courier puts it into the cell.
What are the cell sizes in Kaspi Postomat?
Four sizes, height × width × depth: XS — 94 × 189 × 452 mm, S — 94 × 438 × 452 mm, M — 196 × 438 × 452 mm, L — 296 × 438 × 452 mm. A product bigger than an L cell is delivered by courier to the buyer's door.
How long is an order stored in a Kaspi locker?
Three days from the moment the courier puts the order into the cell. If the buyer's other orders are already there, the period counts from the last one added. After that the order is cancelled automatically and returned to the drop-off point.
What should a seller do if the buyer did not collect the order from the locker?
The order moves to «Отменены при доставке», and the courier returns it to the drop-off point. Collect the product at your next handover and update the stock manually under «Товары → В продаже». Until cancelled orders are collected, new ones for Kaspi Delivery are not accepted.
How much does delivery to a Kaspi Postomat cost the seller?
There is no separate tariff; the regular Kaspi Delivery grid applies. For example, «Город» for an order from 10,000 ₸ weighing up to 5 kg is 1,099 ₸ excluding VAT, which is 1,275 ₸ with 16% VAT. Money is charged only for issued orders; no delivery is charged for a cancelled uncollected order.
Does an uncollected locker order affect the seller rating?
Kaspi writes directly only about delivery being moved because of occupied cells: that does not affect the rating. The list of cancellations through your fault has three reasons — no product, late delivery, order not accepted in time — and an uncollected order is not among them. But it will hurt your stock and shipments if you don't collect the product in time.
What should I do if the buyer says the cell is empty?
The buyer needs to write to the Kaspi Гид chat in the Kaspi.kz app. You should keep the electronic acceptance certificate at hand: Kaspi is responsible for the product from the moment of handover at the drop-off point. If the order is not received 7 days after the planned date, you can file a loss claim.
Sources
All links checked Oct 18, 2026. The sources are in Russian; original titles are given with English translations.
- Kaspi Guide for partners. «Как работает доставка в Kaspi Postomat?» (How does delivery to Kaspi Postomat work?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2308 (updated Nov 6, 2023); «Я доставляю заказы самостоятельно. Я могу сам поместить товар в Kaspi Postomat?» (I deliver orders myself. Can I put the product into a Kaspi Postomat myself?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2309 (updated Nov 6, 2023)
- Kaspi Guide. «Какие размеры у ячеек в Kaspi Postomat?» (What are the cell sizes in Kaspi Postomat?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2915 (updated Jul 23, 2024); «Что будет с заказом, если в Kaspi Postomat заняты все ячейки?» (What happens to an order if all cells are occupied?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2916 (updated Apr 4, 2025)
- Kaspi Guide. «Сколько времени заказ хранится в Kaspi Postomat?» (How long is an order stored in Kaspi Postomat?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2310 (updated Apr 4, 2025); «Что такое Kaspi Postomat?» (What is Kaspi Postomat?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2914 (updated Jul 17, 2024); «Кто может забрать заказ в Kaspi Postomat?» (Who can collect an order from Kaspi Postomat?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2311 (updated Jul 17, 2024)
- Kaspi Guide. «Покупатель отменил заказ… Что будет с остатками моего товара?» (The buyer cancelled the order… What happens to my stock?) — https://guide.kaspi.kz/partner/ru/shop/goods/leftovers/q3694 (updated Nov 3, 2025)
- Kaspi Guide. «Сколько стоит Kaspi Доставка?» (How much does Kaspi Delivery cost?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2288 (updated Jun 16, 2026); «Как оплатить Kaspi Доставку?» (How to pay for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2312 (updated Nov 6, 2023); «Покупатель… отменил заказ после того, как я передал товар в пункт приема. Я буду платить за Kaspi Доставку?» (The buyer cancelled after I handed the product over. Will I pay for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2305 (updated Feb 13, 2026)
- Kaspi Guide. «Когда я должен передать заказы в пункты приема для Kaspi Доставки?» (When must I hand over orders at drop-off points?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2299 (updated Jun 24, 2026); «Как передать заказы на Kaspi Доставку в пункт приема Kaspi.kz?» (How to hand over orders at a Kaspi.kz drop-off point?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3658 (updated Jan 9, 2026); «Что такое акт приема-передачи…» (What is the acceptance certificate…) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2300 (updated Feb 25, 2026)
- Kaspi Guide. «Он может проверить заказ перед получением?» (Can the buyer check the order before receiving it?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5291 (updated Sep 23, 2026); «Покупатель пожаловался, что товара нет в Kaspi Postomat» (The buyer complained the product is not in the locker) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5188 (updated Sep 23, 2026)
- Kaspi Guide. «Как правильно подготовить товар для передачи на Kaspi Доставку?» (How to prepare a product for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2296 (updated Nov 5, 2025); «Что такое пломба в Kaspi Доставке?» (What is a seal in Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5110 (updated Jul 14, 2026); «Где купить курьер-пакеты…» (Where to buy courier bags…) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5187 (updated Sep 23, 2026); «Мой товар состоит из нескольких частей…» (My product consists of several parts…) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3043 (updated Aug 22, 2024)
- Kaspi Guide. «Он был утерян. Что делать?» (It was lost. What should I do?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2307 (updated Jan 6, 2026); «Мой товар был поврежден при Kaspi Доставке…» (My product was damaged in Kaspi Delivery…) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2306 (updated Nov 25, 2025); «Что такое Kaspi Доставка?» (What is Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q1348 (updated Nov 6, 2023); «Какая комиссия за продажи…» (What is the sales fee…) — https://guide.kaspi.kz/partner/ru/shop/conditions/q1344 (updated Jan 6, 2026)
Bota, analyst
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