A waybill (накладная) for Kaspi Delivery is generated in the seller dashboard: Заказы → Упаковка (Orders → Packing), select the order, click «Сформировать» (Generate), enter the number of boxes or bags and download the PDF. You can print on a regular printer or a thermal printer; any size works, but not smaller than A7 (105 × 74 mm). If you have many orders, download the picking list (лист подбора) first: it shows what to pick and how many packages you will need, and the number of packages is then carried over into the waybills.
In short
- One package, one waybill. Kaspi generates as many waybills as the number of packages you entered in the order; if there are more boxes, the extra one may be refused.
- You can't stick a new waybill over an old one: an order in such packaging won't be accepted for Kaspi Delivery.
- The picking list exists only in the web version of the dashboard, in the «Упаковка» (Packing) tab. You can't edit it by hand, but the system remembers how many packages you entered for a product.
- An order counts as handed over only when a drop-off point employee has scanned the barcode in front of you. Goods left without scanning are disposed of after three days.
- Regular printer or thermal printer is a question of label price and your time. In a hypothetical calculation for 1,352 waybills a month, thermal printing pays off if a label costs no more than 10 ₸.
The picking list: where assembly starts
What it is
The picking list is a tool in the web version of the seller dashboard. Kaspi describes it like this (q4145, updated Sep 10, 2025): it helps you process many new orders at once, quickly find items in the warehouse by category or SKU, check availability and restock in advance, and see how many boxes or courier bags you will need.
You download it in the «Упаковка» tab with the «Скачать лист подбора» (Download picking list) button; it is generated automatically (q4146). The list contains:
| Field | Why it matters in the warehouse |
|---|---|
| Product name and SKU in your system | Find the shelf without searching by name |
| Category | Pick by warehouse zone |
| Quantity of products | Pick all orders of one item in a single pass |
| Number of boxes or courier bags per order | Prepare packaging in advance |
| Delivery method | Separate Kaspi Delivery from pickup |
The SKU in the list is the one you entered when adding the product. If your SKUs are random or repeat, the picking list loses half its point: the picker searches by name again.
Can it be edited
No, the picking list is generated automatically and can't be changed by hand. But if an order didn't fit into one box, you enter the actual number of packages in the waybill: «Упаковка» → «Сформировать накладные» (Generate waybills) → the right number. The system will remember this number for the product and use it in the picking list for the next orders (q4147, updated Sep 10, 2025). So the list becomes more accurate over time, as long as you honestly enter the real number of packages.
How to generate and print a waybill
Step by step
- In the seller dashboard, open Заказы → Упаковка (Orders → Packing).
- Select the order and click «Сформировать» (Generate).
- Enter the number of boxes or bags.
- Download the waybill as a PDF or send it through any app on your smartphone.
- Print it like a regular document and check that everything is printed clearly.
That is how the Guide describes it (q4150, updated Sep 16, 2025). If the data needs correcting, there is an «Изменить» (Edit) button on the order page. Print clarity isn't a formality: the waybill is scanned at the drop-off point, and a faint barcode holds up the handover at the counter.
Mobile app
In Kaspi Pay the path is similar: Заказы → Упаковка, the «Количество мест» (Number of packages) field, then the «Я упаковал, распечатать накладные» (I've packed, print waybills) button. In the web version the same field is under Заказы → Kaspi Доставка → Упаковка (Orders → Kaspi Delivery → Packing) (q3043, updated Aug 22, 2024).
Regular printer or thermal printer
The format is chosen in the warehouse settings: web version → Остальные → Настройки → Kaspi Доставка → warehouse → Редактировать → Формат накладных (Other → Settings → Kaspi Delivery → warehouse → Edit → Waybill format). There are two options, regular and thermal printer. Both give a PDF; any size works, the minimum is A7, 105 × 74 mm (q3444, updated Jul 1, 2024). An A4 sheet fits eight A7 waybills.
Several packages in one order
The rule
Each part of a large product is packed separately and gets its own waybill. Kaspi's example is an air conditioner made of two units in two boxes. The number of boxes is entered in the order details, and Kaspi generates as many waybills as the number of packages you entered (q3043).
The trap is doing things in the wrong order. If you entered one box and brought two, the second may be refused, and you will have to edit the waybill. When an order has several products, Kaspi advises counting the total number of boxes from the picking list, filling it in on paper, transferring the figures to the dashboard, and only then clicking «Я упаковал, распечатать накладные».
One waybill per package
Each package must carry only one waybill. If you stick a new one over the old one, the order won't be accepted for Kaspi Delivery (q3042, updated Sep 16, 2025). This happens a lot with repacking: an order came back, the box is intact, and a fresh waybill goes on top. The right way is to remove the old one or pack again (q3047).
Packaging and seals
Requirements by category
How to pack depends on the product category; Kaspi has packing instructions and general standards (q2296, updated Nov 5, 2025). The consequence of breaking them is stated plainly: if the product is packed incorrectly, the Kaspi.kz Store may refuse compensation for damage during delivery. How to file a claim if the product did get damaged is covered in the article on Kaspi Delivery for sellers.
Courier bags are sold in the Kaspi.kz Store itself: in the Kaspi.kz app, just type «Курьер-пакеты» (courier bags) in the search (q5187, updated Sep 23, 2026).
What counts as a seal
A seal shows that the product hasn't been opened after dispatch. Kaspi counts the following as a seal (q5110, updated Jul 14, 2026):
- a transparent or holographic sticker with the manufacturer's logo, a numeric or letter code;
- a label or paper strip with perforation that can't be opened without damage;
- a sticker with the device's inspection date, a service centre stamp and signature;
- a metal seal for jewellery;
- a strip seal for containers, sacks and bulky goods.
For «Косметика и парфюмерия» (Cosmetics and perfume), a film or sticker without a code or logo also counts as a seal. Separately, Kaspi advises filming the packing on video with the date and time: if the buyer has questions, you can show what you sent (q3000, updated Feb 25, 2026).
Handing over at the drop-off point
What happens at the counter
The procedure is as follows (q3658, updated Jan 9, 2026): pack the goods at your warehouse, hand them to the drop-off point employee, wait for each order to be checked, and scan the QR code on the employee's terminal with your smartphone camera. That gives you an electronic acceptance certificate — a document confirming that the order has arrived at the point (q2300).
Kaspi's main caveat: an order counts as handed over only when the employee has accepted it and scanned the barcode on the waybill in front of you. If you simply leave the goods at the point, they are disposed of after three days.
Handover time
Orders must be brought on the day shown in the order information. The handover window depends on the time you set in the warehouse settings (q2299, updated Jun 24, 2026):
| Time in warehouse settings | Handover window at the drop-off point |
|---|---|
| Before 12:00 | 10:00–16:00 |
| After 12:00 | 10:00–20:00 |
Didn't make it? Bring them the next day on the same schedule. But if you were often late over the past seven days, Kaspi will extend the delivery time for all your orders by one to three days, and buyers will see this in the product card (q3144). How delivery time affects the buyer's choice in the card was covered in the article on how to get to the top of a Kaspi product card.
Why an order was refused
Kaspi names five reasons (q3047, updated Jan 22, 2026): you were late with the handover; your returned or cancelled orders are waiting at the point and must be collected first; the order is packed incorrectly; a new waybill is stuck over an old one; the dimensions or weight exceed what this point accepts. Tyres, for example, are accepted only at points with no size or weight limits. The limits of a specific point are shown on the map with a red dot.
The second reason isn't obvious. You arrive with twenty boxes and they won't take them, because an order was returned a week ago and you never collected it. Check returns before you set off.
Since May 1, 2024, you can't sign up for the «Пикап-курьер» (Pickup courier) service, which used to take orders to the drop-off point for you (q2995). If someone advises you to "connect pickup," that advice is out of date.
How much printing waybills costs: a calculation
A hypothetical example, not a client case. Assumptions: 40 orders a day — 30 in one box, 8 in two and 2 products in three parts; 26 working days a month; an A4 sheet with toner costs 30 ₸ and holds 8 waybills; a thermal label costs 12 ₸; cutting out and sticking a waybill from a sheet takes 20 seconds, a thermal label 5 seconds; a packer's hour costs 1,500 ₸. The cost of the printer itself isn't counted.
Packages per day = Σ (orders × packages per order) = 30 × 1 + 8 × 2 + 2 × 3 = 52 waybills a day, 1,352 a month.
| Printing method | Consumables per month | Time per month | Time in tenge | Total |
|---|---|---|---|---|
| Regular printer, A4 | 169 sheets × 30 ₸ = 5,070 ₸ | 7.51 h | 11,267 ₸ | 16,337 ₸ |
| Thermal printer | 1,352 × 12 ₸ = 16,224 ₸ | 1.88 h | 2,817 ₸ | 19,041 ₸ |
Under these assumptions the regular printer is cheaper by 2,704 ₸ a month.
Thermal label price threshold = (A4 total − thermal time in tenge) ÷ waybills per month = (16,337 − 2,817) ÷ 1,352 ≈ 10 ₸.
If a label costs you 10 ₸ or less, the thermal printer wins even without counting mistakes. If the packer costs more or there are more orders, the threshold rises. And there is something the table leaves out: on an A4 sheet it is easier to mix up the cut-out waybills of two neighbouring orders, which is exactly the "wrong waybill on the box" situation.
Common mistakes with waybills on Kaspi
- Entering one package and bringing two boxes. The second may be refused; you will have to edit the waybill right at the counter or bring it tomorrow. And frequent lateness over seven days adds one to three days of delivery to all your orders.
- Sticking a new waybill over an old one. Such an order won't be accepted. Remove the old one or repack.
- Printing faintly or smaller than A7. The barcode won't scan, the handover drags on, and without scanning the order doesn't count as handed over.
- Leaving boxes at the point without scanning. After three days the goods are disposed of, and the order still counts as yours.
- Not collecting returns. While your returned and cancelled orders sit at the point, new ones won't be accepted there.
- Ignoring the packing instructions. It isn't an instant fine, but if there is damage Kaspi may refuse compensation.
- Not filming the packing. Kaspi itself advises doing it. Without video, a dispute with a buyer about missing items comes down to your word against theirs.
- Using random SKUs. The picking list relies on them; if they aren't yours, the picker loses time on every item.
Checklist: waybills and handover to Kaspi Delivery
- The picking list is downloaded from the «Упаковка» tab before picking starts.
- For products in several parts, the number of packages is entered in advance.
- The number of waybills matches the number of packages.
- Each package has one waybill, and old ones are removed.
- Waybills are no smaller than A7 and printed clearly.
- Packaging follows the instructions for the category, with a seal where needed.
- The packing process is filmed with the date and time.
- Returns and cancellations are collected from the drop-off point.
- Orders are brought within the handover window that matches the warehouse settings.
- An electronic acceptance certificate is received at the counter.
Item eight is easiest to check the evening before. Finding out in the morning, with a boot full of boxes, that the point won't accept you is the most annoying way to learn it.
How to automate the price while you are busy packing
While the whole team is picking and sticking waybills, the price in the card goes unwatched — right in the hours when competitors move theirs. The SaleScout Kaspi bot checks prices every 20 seconds, keeps you at the top of the product card and never goes below the minimum price you set. When a competitor raises the price or leaves the card, the bot raises your price to just below the next seller. You can try the bot free for 7 days, no card needed.
Frequently asked questions about waybills on Kaspi
How do I print a waybill on Kaspi?
In the seller dashboard, open Заказы → Упаковка, select the order and click «Сформировать». Enter the number of boxes or bags, download the PDF and print it like a regular document. The minimum size is A7, 105 × 74 mm.
Which printer should I use for Kaspi waybills?
Either of the two options: a regular printer or a thermal printer. The format is chosen in the web dashboard in the Kaspi Delivery settings for the warehouse; in both cases you get a PDF no smaller than A7.
What is a picking list in Kaspi?
It is a list for assembling orders in the web version of the dashboard, the «Упаковка» tab. It contains names and SKUs, categories, quantities, the number of boxes or courier bags per order and the delivery method. It isn't edited by hand, but the system remembers the actual number of packages you enter in the waybill.
How do I send a product in two boxes via Kaspi Delivery?
Pack each part separately and enter 2 as the number of packages in the order details. Kaspi will generate two waybills, one for each box. If you enter one and bring two, the second may be refused.
Why was my order refused at the Kaspi drop-off point?
Most often because of lateness, incorrect packaging, a second waybill over an old one, or dimensions unsuitable for that point. Another reason: your returns or cancelled orders are waiting at the point and must be collected first.
Can I just leave the boxes at the drop-off point?
No. An order counts as handed over only when the employee has scanned the barcode on the waybill in front of you and you have received the electronic certificate. Goods left behind are disposed of after three days.
Can I sign up for the Kaspi pickup courier?
No: sign-up for the «Пикап-курьер» service has been closed since May 1, 2024. You will have to take orders to the drop-off point yourself or deliver to buyers on your own.
Sources
All links checked Oct 21, 2026. The sources are in Russian; original titles are given with English translations.
- Kaspi Guide for partners. «Что такое лист подбора в Kaspi Магазине?» (What is a picking list in the Kaspi Store?) — https://guide.kaspi.kz/partner/ru/shop/orders/q4145; «Как скачать лист подбора…?» (How to download the picking list?) — https://guide.kaspi.kz/partner/ru/shop/orders/q4146; «Я могу самостоятельно изменить количество коробок… в листе подбора?» (Can I change the number of boxes in the picking list myself?) — https://guide.kaspi.kz/partner/ru/shop/orders/q4147 (all updated Sep 10, 2025)
- Kaspi Guide for partners. «Как сформировать накладную на заказ для Kaspi Доставки?» (How to generate a waybill for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q4150 (updated Sep 16, 2025); «Как прикрепить накладную…?» (How to attach a waybill?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3042 (updated Sep 16, 2025); «На каком принтере можно распечатать накладные…?» (Which printer can print waybills?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3444 (updated Jul 1, 2024)
- Kaspi Guide for partners. «Мой товар состоит из нескольких частей…» (My product consists of several parts) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3043 (updated Aug 22, 2024)
- Kaspi Guide for partners. «Как правильно подготовить товар для передачи на Kaspi Доставку?» (How to prepare goods for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2296 (updated Nov 5, 2025); «Что такое пломба в Kaspi Доставке?» (What is a seal in Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5110 (updated Jul 14, 2026); «Где купить курьер-пакеты…?» (Where to buy courier bags?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q5187 (updated Sep 23, 2026); «Как правильно подготовить товары для передачи пикап-курьеру…?» (How to prepare goods for the pickup courier?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3000 (updated Feb 25, 2026)
- Kaspi Guide for partners. «Как передать заказы на Kaspi Доставку в пункт приема Kaspi.kz?» (How to hand over orders at a Kaspi.kz drop-off point?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3658 (updated Jan 9, 2026); «Что такое акт приема-передачи…?» (What is the acceptance certificate?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2300 (updated Feb 25, 2026)
- Kaspi Guide for partners. «Когда я должен передать заказы в пункты приема…?» (When must I hand over orders at drop-off points?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2299 (updated Jun 24, 2026); «Что будет, если я не успею передать заказы вовремя…?» (What happens if I'm late handing over orders?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3144 (updated Mar 13, 2025); «Почему у меня не приняли товары на Kaspi Доставку?» (Why were my goods refused for Kaspi Delivery?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q3047 (updated Jan 22, 2026)
- Kaspi Guide for partners. «Я хочу, чтобы мои заказы… отвозил пикап-курьер. Как подключить сервис?» (I want a pickup courier to take my orders — how do I sign up?) — https://guide.kaspi.kz/partner/ru/shop/delivery/shipping/q2995 (updated May 1, 2024)
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