You add a manager to a Kaspi.kz Store in the Kaspi Pay app: Сервисы → Профиль компании → Сотрудники → Добавить (Services → Company profile → Employees → Add), role «Менеджер Магазина на Kaspi.kz» ("Kaspi.kz Store manager"). This way the employee gets access to both the app and the web cabinet. If you add them only in the web version, Kaspi Pay will not work as a cabinet for them, which means they will not be able to answer buyer chats either.
In short
- Employees can be added by the head of the company and by the «Управляющий» (Administrator). A Store manager can add and list products, change prices and process orders.
- Through Kaspi Pay a manager gets both cabinets. Through the web version — only the web one, without the app, while buyer chats and calls arrive only in the app.
- An employee can manage the warehouse schedule and add other managers only with «Расширенный доступ» (Extended access), which is switched on in the web cabinet.
- Giving anyone your phone, password or SMS code is not allowed: this is clause 5.1 of the rules, and the partner who signed the contract is responsible for every action in the cabinet.
- A manager costs less than it seems if you count per order. In a hypothetical example at 750 orders a month, a 250 000 ₸ salary is 333 ₸ per order.
Who can do what in the seller cabinet
Roles
The Kaspi Guide mentions three access levels: the head of the company, an employee with the «Управляющий» role and the «Менеджер Магазина на Kaspi.kz». The head is the person who connected the company to the Store. The cabinet itself is used to manage products, delivery, orders, warehouses and managers, and to track the rating (q1354, updated Oct 31, 2025).
| Action | Head | Administrator | Store manager | Manager with «Расширенный доступ» |
|---|---|---|---|---|
| Add an employee in Kaspi Pay | yes | yes | no | — |
| Add and list products | yes | not specified in the Guide | yes | yes |
| Change prices | yes | not specified in the Guide | yes | yes |
| Process orders | yes | not specified in the Guide | yes | yes |
| Answer in chat and see call history | yes | yes | yes | yes |
| Manage the warehouse schedule | yes | not specified in the Guide | no | yes |
| Add other managers in the web cabinet | yes | not specified in the Guide | no | yes |
| Edit the warehouse in the web version | yes | not specified in the Guide | no | yes |
Sources: q3480 (updated Nov 26, 2025), q1355 (updated Sep 16, 2026), q4455 (updated Jul 10, 2026), q2243 (updated Jun 16, 2026). Where the table says "not specified in the Guide", Kaspi does not state it directly; check it in your own cabinet.
What the buyer sees
The head, the administrator and the manager see the chat with the customer and the call history. Next to each message there is the first name and the first letter of the surname of whoever sent it. The buyer sees only the store name (q4455). For the owner this is convenient: it is always clear which employee answered what, and for the buyer the store speaks with one voice.
How to add a manager
Through the Kaspi Pay app — the main way
An employee can be added by the head of the company and by the administrator (q3480):
- In Kaspi Pay open Сервисы → Профиль компании → Сотрудники → Добавить.
- Choose the role «Менеджер Магазина на Kaspi.kz».
- Enter the employee's phone number and name.
- The employee receives an SMS with a link to the Kaspi Pay app to register.
A manager added this way can also work in the web version of the cabinet (q3475, updated Feb 13, 2026). That is the main reason to start with the app.
Through the web cabinet — with a limitation
In the web version the path is: Остальное → Пользователи → Добавить пользователя (More → Users → Add user) (q1355). There you enter the employee's name and email, the city and address of the warehouse where they will work, and the access rights. To open access to all points, choose «Все» (All) in the list of cities. The manager receives an email to activate the cabinet.
The catch is in one sentence of the Guide: a manager added in the web version does not get access to the cabinet in the Kaspi Pay app. And buyer calls and messages arrive only in the mobile app (q4453, updated Dec 15, 2025). You end up with an employee who sees the orders but cannot answer a buyer asking about the size. For a person to work in both versions, assign them as manager through Kaspi Pay.
On the other hand, the web method has something the app does not: binding to a warehouse and a city. If you have points in Almaty and Astana and the manager is responsible for only one, the web cabinet lets you limit it.
Extended access
By default a manager does not manage the warehouse working schedule. To give them this option, in the web version open Остальное → Пользователи, select the employee, click ✏️ and in the «Расширенный доступ» section tick «управление графиком склада» (warehouse schedule management) (q3480). In the article about adding through the web, the same item is named more broadly — «Добавление других менеджеров и управление графиком склада» (Adding other managers and warehouse schedule management) (q1355).
Give extended access to whoever is actually responsible for the schedule. Chat metrics depend on the schedule: requests during working hours count, and if the warehouse is open until 21:00 in the cabinet while the employee leaves at 18:00, evening questions will go unanswered. More on this in the article about chatting with buyers on Kaspi.
If the email did not arrive
Kaspi names two common reasons (q5288, updated Sep 16, 2026). First: the employee has already been added to the cabinet of another partner. Then they just need to log in to the web version with their existing email and password or phone number — your store will appear in the list of available ones. Second: the email went to spam. If neither helps, write to the Chat with Kaspi Guide in the Kaspi Pay app.
What a manager costs: the per-order math
The decision "hire someone or handle it yourself" is usually made on gut feeling. It is easier to count per order.
A hypothetical example, not a client case. Assumptions: one order takes 6 minutes — accept, pick, pack, hand over for delivery; a full-time salary with taxes is 250 000 ₸ a month, part-time is 120 000 ₸; a month has 168 working hours. These are assumptions for the calculation, not market salaries.
Manager cost per order = monthly salary ÷ orders per month
Hours on orders = orders per month × 6 minutes ÷ 60
| Orders per month | Hours on orders | Part-time 120 000 ₸, per order | Full-time 250 000 ₸, per order |
|---|---|---|---|
| 300 | 30 | 400 ₸ | 833 ₸ |
| 750 | 75 | 160 ₸ | 333 ₸ |
| 1 500 | 150 | 80 ₸ | 167 ₸ |
At 300 orders there are 30 hours of work a month, and a full-time salary is clearly too much. At 1 500 orders it takes 150 hours out of 168, and one person is already working with almost no slack. Then the main question is not the cost but who covers for them on their day off.
A separate item is chat response time. Kaspi counts a reply only if you answered within three hours during working hours. If the owner spends half the day buying stock and there is no manager, chats pile up. Kaspi does not publish what this costs, but the list of unanswered chats and who the buyer eventually bought from is visible in the quality metrics section.
Why you must not share your password
What the rules say
Transferring access to the seller cabinet to third parties is prohibited; this is clause 5.1 of the Store rules (q1342, updated Sep 30, 2026). In a separate article Kaspi is stricter (q2765, updated Jan 26, 2026):
- do not tell anyone the phone number, email and password of the cabinet, or the SMS codes for logging in;
- whoever asks for this data is a fraudster;
- the partner who signed the contract with the Store is responsible for all actions in the cabinet;
- in case of a violation the cooperation is terminated, and if a buyer goes to law enforcement, the partner may face criminal liability for fraud.
The conclusion is simple. An employee gets separate access through «Сотрудники», not your phone with the app lying on the desk. If a manager did something wrong, their name shows in the chat; if they worked under your login, everything is recorded against you.
Confirmation codes
When you log in to the web cabinet by email, Kaspi sends a code every time. The email comes from noreply@kaspi.kz, sender «Кабинет Продавца» (Seller Cabinet). To avoid entering the code each time, you can tick «Запомнить вход с этого устройства» (Remember login on this device). Kaspi staff never ask for the code (q5284, updated Sep 16, 2026).
If a code arrived but you did not log in to the cabinet, do not enter it or tell it to anyone. Next, change the password: in the web version — via the store name in the top right corner and «Сменить пароль» (Change password), in the app — Настройки → Изменить пароль (Settings → Change password). After that, write to the Chat with Kaspi Guide (q5285, updated Sep 16, 2026).
«Запомнить вход» on a shared warehouse computer is a bad idea. If several people work on it, the cabinet login becomes shared, and the point of separate accounts is lost.
Third-party services
Kaspi does not publish a separate position on automation services that work with the cabinet. Before connecting any such service, read the rules, find out what access it requests and how to switch it off, and get the answer in writing. We collected what exactly to ask in the article about choosing a Kaspi bot.
How to remove an employee
Remove access on the day the person leaves, not "when you get around to it".
In the Kaspi Pay app the path in the Guide is: Сервисы → Настройки → Сотрудники (Services → Settings → Employees). Tap the person, then the icon in the top right corner, and confirm. They receive an SMS, and they are logged out of Kaspi Pay on their own, without your involvement (q3479, updated May 5, 2025).
In the web cabinet: Остальное → Пользователи, the delete icon next to the name, confirmation. The manager receives a removal message by email (q2246, updated Jul 1, 2024).
Note the paths in the Guide: adding an employee is done through «Профиль компании → Сотрудники», but removing through «Настройки → Сотрудники». The articles were written at different times, and in your version of the app the section may be named differently. Look for the «Сотрудники» item.
If the manager was added both in the app and separately in the web version, remove them in both places. Kaspi does not say that removing them in one place revokes access in the other.
Common mistakes with cabinet access
- Adding a manager only in the web version. They will not get into Kaspi Pay and will not see chats. The reply rate drops, while you think the manager is "on call".
- The whole store working under one login. This is a direct violation of clause 5.1, and the contract holder answers for any mistake, up to disconnection.
- Giving extended access to everyone. With it a manager can change the warehouse schedule and add other managers. One wrong day off in the schedule — and that day's orders are counted by someone else's rules.
- Not removing a dismissed employee. While access is open, a former employee can change prices and process orders. Removal takes a minute.
- Telling the code to "support". Kaspi staff do not request the code. Anyone who asks for it by phone is a fraudster.
- Not matching the manager's working hours to the warehouse schedule. Unanswered chats during working hours pull the reply rate down, and below 70% the buyer sees «отвечает редко» (rarely replies).
Checklist: employees in the Kaspi cabinet
- Everyone who works with orders has their own account with the «Менеджер Магазина на Kaspi.kz» role.
- Managers who answer buyers are added through Kaspi Pay, not only through the web.
- Only the person responsible for the warehouse schedule has extended access.
- In the web cabinet, managers of points have the right city and warehouse selected.
- The warehouse schedule matches the hours when the manager is available.
- Nobody works under the head's login.
- «Запомнить вход» is not switched on on shared computers.
- When someone leaves, access is removed the same day — in the app and in the web version.
- All employees know: the confirmation code is never told to anyone.
The fifth item looks minor, but it is exactly where chat metrics most often sag. The manager can be perfect and the metrics poor if the warehouse in the cabinet "works" longer than the person does.
How to automate the routine a manager does now
Nobody will handle chats and order picking for the manager, but manual price edits can go. The SaleScout Kaspi bot checks prices every 20 seconds, keeps you at the top of the product card and never goes below the minimum price you set. When a competitor raises the price or leaves the card, the bot raises your price to just below the next seller. You can try the bot free for 7 days, no card needed.
Frequently asked questions about a store manager on Kaspi
How do I add a manager to the Kaspi seller cabinet?
In the Kaspi Pay app open Сервисы → Профиль компании → Сотрудники → Добавить and choose the role «Менеджер Магазина на Kaspi.kz». Enter the employee's phone and name; they will receive an SMS with a link to the app. This way the manager gets access to both the app and the web cabinet.
What can a Kaspi.kz Store manager do?
Add products and list them for sale, change prices and process orders. They also see buyer chats and can answer them. They can manage the warehouse schedule and add other managers only with extended access.
Why can't the manager see the cabinet in Kaspi Pay?
Most likely they were added in the web version of the cabinet. Such a manager works only on the web and has no cabinet access in the Kaspi Pay app. Assign them as manager through Kaspi Pay, and both versions will be available.
Can I give an employee my Kaspi login and password?
No, and this is one of the reasons Kaspi terminates cooperation. Clause 5.1 of the rules prohibits transferring cabinet access to third parties, and you, as the contract partner, will be responsible for everything done under your login. Create a separate account for the employee in «Сотрудники» — it takes a couple of minutes.
Who can add employees in Kaspi Pay?
The head of the company and an employee with the «Управляющий» role. In the web cabinet, a manager with extended access can also add other managers.
How do I remove an employee from Kaspi Pay?
In the app this is done in the «Сотрудники» section (per the Guide — Сервисы → Настройки → Сотрудники): open the person and remove them with the icon at the top right. They receive an SMS and are logged out of Kaspi Pay right away. If they were also set up in the web cabinet, remove them there too, in Остальное → Пользователи.
I received a code from the Seller Cabinet but did not log in. What should I do?
Do not enter the code or tell it to anyone: someone may be trying to log in to your cabinet. Change the password in the web version or in the app (Настройки → Изменить пароль) and write to the Chat with Kaspi Guide. Kaspi staff never ask for the code.
Sources
All links checked Oct 20, 2026. The sources are in Russian; original titles are given with English translations.
- Kaspi Guide for partners. «Как добавить менеджера… в мобильном приложении Kaspi Pay?» (How to add a manager in the Kaspi Pay mobile app?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q3480 (updated Nov 26, 2025); «Что может делать менеджер… в мобильном приложении Kaspi Pay?» (What can a manager do in the Kaspi Pay mobile app?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q3475 (updated Feb 13, 2026)
- Kaspi Guide. «Я могу добавить менеджера… в веб-версии кабинета продавца?» (Can I add a manager in the web version of the seller cabinet?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q1355 (updated Sep 16, 2026); «…ему не пришло письмо о доступе. Что делать?» (The access email did not arrive. What to do?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q5288 (updated Sep 16, 2026)
- Kaspi Guide. «Я могу видеть чат моих сотрудников с клиентами…?» (Can I see my employees' chats with customers?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q4455 (updated Jul 10, 2026); «Я могу получать звонки и сообщения… в веб-версии кабинета…?» (Can I receive calls and messages in the web cabinet?) — https://guide.kaspi.kz/partner/ru/shop/office/general/q4453 (updated Dec 15, 2025)
- Kaspi Guide. «Как удалить сотрудника из мобильного приложения Kaspi Pay?» (How to remove an employee from the Kaspi Pay app?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q3479 (updated May 5, 2025); «Как удалить менеджера… в веб-версии…?» (How to remove a manager in the web version?) — https://guide.kaspi.kz/partner/ru/shop/office/user/q2246 (updated Jul 1, 2024)
- Kaspi Guide. «Я могу передать другому человеку доступ к кабинету продавца…?» (Can I give another person access to the seller cabinet?) — https://guide.kaspi.kz/partner/ru/shop/office/general/q2765 (updated Jan 26, 2026); «Какие правила работы с Магазином на Kaspi.kz?» (What are the Kaspi.kz Store rules?) (clause 5.1) — https://guide.kaspi.kz/partner/ru/shop/conditions/q1342 (updated Sep 30, 2026)
- Kaspi Guide. «Почему при входе в веб-версию… нужно вводить код подтверждения?» (Why do I need a confirmation code to log in to the web version?) — https://guide.kaspi.kz/partner/ru/shop/office/general/q5284 (updated Sep 16, 2026); «Мне пришёл код подтверждения, но я не заходил…» (I received a confirmation code but did not log in) — https://guide.kaspi.kz/partner/ru/shop/office/general/q5285 (updated Sep 16, 2026)
- Kaspi Guide. «Что такое кабинет продавца…?» (What is the seller cabinet?) — https://guide.kaspi.kz/partner/ru/shop/office/general/q1354 (updated Oct 31, 2025); «Кто может редактировать информацию о складе…?» (Who can edit warehouse information?) — https://guide.kaspi.kz/partner/ru/shop/sale_points/q2243 (updated Jun 16, 2026)
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